Grow from the Bottom, Kill from the Top

Personnel at the work face are the key to organisational success; management is the key to organisational failure.  Good management is critical to quality but management’s ability to ensure success is limited by the staff who work on the front line. Continue reading

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I want to tell you a story…

This may seem obvious when pointed out but I’ve found that few people realise it otherwise – we all like stories.  As children we start off learning by experiencing the world but, once we start to understand language, our ability to learn accelerates and we soak up stories. Continue reading