Personnel at the work face are the key to organisational success; management is the key to organisational failure. Good management is critical to quality but management’s ability to ensure success is limited by the staff who work on the front line. Continue reading
This may seem obvious when pointed out but I’ve found that few people realise it otherwise – we all like stories. As children we start off learning by experiencing the world but, once we start to understand language, our ability to learn accelerates and we soak up stories. Continue reading
Rules are usually of limited value unless considered alongside corresponding sanctions. Sanctions? Yes, else why would anyone comply with the rules? Continue reading
Many people are familiar with SWOT analyses, whether for a business or a person (the latter being a component of some professional CPD schemes), but fewer are familiar with PEST. Continue reading
Anyone familiar with computer spreadsheets (e.g. Excel) will be familiar with cell formatting and the different data types (numbers, text, currency, etc.) and a competent computer programmer will be all too aware of the need for consistent data types within variables. Continue reading
I’ve previously written about KPIs and making sure they relate to what is meaningful and are not just set because they’re expected – do that and they can have the opposite effect to what is needed.