The 8D or Eight Discipline approach (confusingly, with nine steps) is commonly attributed to the Ford Motor Company; the confusing ninth step came from a later alignment with PDCA (Plan, Do, Check, Act). Continue reading



Another made-up, or mis-spelled, word to grab attention. It’s been said many times that we are doomed to repeat the mistakes of the past (i.e. history repeats itself); often used in a national/international context I’ve found it can be true in almost any organisation. In the latter, the repeat cycle can be years or just days. Let me explain… Continue reading

Document Control

Why is document control so difficult for many organisations?  It’s often lacking for crucial documents or so strictly regulated that people who need documents struggle to get access when and where they need them.  The principle is that people should have sufficiently accurate information to meet their responsibilities – yet organisations tie themselves (and their staff) in knots over it.   Continue reading