The 8D or Eight Discipline approach (confusingly, with nine steps) is commonly attributed to the Ford Motor Company; the confusing ninth step came from a later alignment with PDCA (Plan, Do, Check, Act). Continue reading


Document Control

Why is document control so difficult for many organisations?  It’s often lacking for crucial documents or so strictly regulated that people who need documents struggle to get access when and where they need them.  The principle is that people should have sufficiently accurate information to meet their responsibilities – yet organisations tie themselves (and their staff) in knots over it.   Continue reading