Returning to the quality tools theme, QFD (Quality Function Deployment) is a technique and tool developed in Japan that is, in my opinion, much under-utilised in the West.  Continue reading


I Know a Man Who Can

A short while ago warning lights sprang up on my car’s dash, just an hour into a ten-hour journey.    The engine was still running fine, as far as I could tell, but I didn’t fancy ignoring the warning as that situation could easily change.  So I called the manufacturer’s support line and was put through to the AA (the UK’s Automobile Association, that is)! Continue reading


This is probably the best known quality idea.  It’s sometimes called the Deming cycle but Deming refused to accept credit and usually referred to it as the Shewhart cycle, having learnt it from his mentor, Walter A. Shewhart.  (In fact, Deming credited many of his ideas to his mentor). Continue reading