Grow from the Bottom, Kill from the Top

Personnel at the work face are the key to organisational success; management is the key to organisational failure.  Good management is critical to quality but management’s ability to ensure success is limited by the staff who work on the front line. Continue reading

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I Know a Man Who Can

A short while ago warning lights sprang up on my car’s dash, just an hour into a ten-hour journey.    The engine was still running fine, as far as I could tell, but I didn’t fancy ignoring the warning as that situation could easily change.  So I called the manufacturer’s support line and was put through to the AA (the UK’s Automobile Association, that is)! Continue reading